What does it mean for our practice to be a Patient-Centered Medical Home (PCMH)?

Comprehensive Care: As your primary care provider and medical home, our goal is to meet the majority of your child’s physical and mental health needs including prevention/wellness, acute care and chronic care. Our team includes physicians, clinical staff, care coordinators, administrative staff, referral specialists and others to enable us to meet the needs of your child.

Patient Centered: We strive to develop relationships with our patients and their families and to deliver personal care. Patients and their families are vital members of the care team and need to be involved when developing care plans to meet the health goals of the patient. You or your child will also be asked to complete screening tools and questions at certain visits designed to help us learn if there are concerns with the patient or the family that could impact the child’s health. These screenings are important because they go beyond what is obvious with only a physical exam.

Coordinated Care: As your child’s medical home, we coordinate care when we are unable to meet the health needs of the patient alone. This could involve specialists, hospitals, counselors, or others in the broader health care community. We work hard to develop relationships with outside providers that promote quality care and open communication. We also have in-baskets in the local hospital computer systems that we monitor to track when our patients receive emergency or hospital care.

Accessible Services: Our practice has same day appointments available for acute illnesses. We offer extended hours at the end of the day and morning hours on both Saturday and Sunday for patients needing to be seen for more urgent illnesses that cannot wait for regular office hours. We have wonderful advice nurses available during all office hours and the WakeMed Call center covering the urgent calls after hours giving you access to 24-hour advice. We also offer a patient portal which allows you to request appointments, ask non-urgent questions, pay your bill, and see a copy of the clinical summary from your office visit.

Quality and Safety: Raleigh Pediatrics demonstrates a commitment to quality by ongoing use of evidence-based medicine and support tools; engaging in performance measurement and improvement projects across many areas; measuring and responding to the patient experience feedback received in our quarterly patient surveys; and actively practicing population health management and care coordination.

Research has shown that PCMHs improve quality and the patient experience and increase staff satisfaction while reducing health care costs. Raleigh Pediatrics is committed to continuous quality improvement and a patient-centered approach to care.

pcmh.ahrq.gov/page/defining-pcmh